Shipping & Return Policy

SHIPPING

We recommend that you read this article to select the method that best suits your needs.

FeDex

All shipments made with FeDex can be located at any time with your tracking number. In addition, in case the shipment is lost, we will resend the product or refund the full amount of the order.

Delivery times


Europe 2/3 days
North America 5/7 days
Southamerica 5/7 days
Asia 7/10 days
Australia 7/10 days


Correos

Correos is the basic service of the Spanish state. A tracking code is provided for international shipments. But if the country of destination does not enter this code in their system may be the case that the order can not be tracked.
We are not responsible in the event that the order is lost or delayed.


Delivery times


Europe 7/15 days
North America 20/40 days
Southamerica 20/60 days
Asia 20/60 days
Australia 20/30 days

 

RETURN POLICY

If for some reason you receive a Bottesi item that is damaged at no fault of your own, please contact Bottesi at info@bottesi.es within 30 days of the Invoice date. Please provide a photo and explanation of the damage. Bottesi will either refund or replace your item at no charge in case that the order was send with FedEx.

In case you did the order with Correos we will not return the order in this cases:

 

  • -lost
  • -damage

 

When you buy a Bottesi product you will receive a purchase order, a budget or a invoice. . You will find a description of your product in this documents. Once accepted, it is your responsibility to accept the product.

If for any reason you are unhappy with your purchase of a Bottesi´s product or a custom product we are not responsible for the return.

 

If you are returning goods for refund or exchange please send them to:

Bottesi
Calle Garganta de Aisa 45 Local II
Madrid, 28038

Spain

Bottesi strives to provide quality products and ensure our customer’s satisfaction. Please feel free to contact Bottesiat info@bottesi.es if you have any questions or concerns regarding your purchase.