We recommend that you read this article to select the method that best suits your needs.
All shipments are made with www.correos.es, the Spanish postal service.
When shipments are made outside of Spain, it is the responsibility of the postal service of the recipient’s country to transmit the tracking information to the website of www.correos.es anyway, on some occasions, this information is not provided.
Transit times are approximate and in some cases extend due to problems related to Covid, customs blockages, or other inconveniences.
Delivery times refer to working days. Your order may be delayed due to national holidays or possible customs blockages. Shipments are made only from Monday to Friday. Some countries may have problems importing or receiving products from Spain. If the order is returned due to a customs blockage, the cost of reshipping the order will be paid by the customer.
Europe 10 / 30 days
North America 10 / 30 days
South America 10 / 30 days
Asia 10 / 30 days
Australia 10 / 30 days
If for some reason you receive a Bottesi item that is damaged at no fault of your own, please contact Bottesi at email@example.com within 30 days of the Invoice date. Please provide a photo and explanation of the damage. Bottesi will either refund or replace your item at no charge in case that the order was send with FedeEx.
In case you did the order with Correos, we will not return the damaged order in this cases.
If you are not happy with the product received, you can claim the return by sending the product back to us.
If you placed the order with Correos.es the shipping costs for the return of the order must be paid by the customer, and after receiving the product in our office, we will refund the total amount, except shipping and return costs. If customs expenses occur, to reintroduce the order in Spain they will be paid by the customer.
Personalized products cannot be returned.
CUSTOMS TAXES – IMPORT TAXES
The person who will place the order must be informed and know the duties, taxes and other expenses to import the products sold on the web www.bottesi.es
The client will pay all the expenses derived from the importation of the products. If they are retained or returned, the customer must pay the shipping costs to send the order again.