We recommend that you read this article to select the method that best suits your needs.

DHL

All shipments made with FeDex can be located at any time with your tracking number. In addition, in case the shipment is lost, we will resend the product or refund the full amount of the order.

Delivery times

Europe 2/3 days

North America 5/7 days

Southamerica 5/7 days

Asia 7/10 days

Australia 7/10 days

Correos

With Correos a tracking code is provided for international shipments. But if the country of destination does not enter this code in their system may be the case that the order can not be tracked.

We are not responsible in the event that the order is lost or delayed.

Delivery times

Europe 7/15 days

North America 20/40 days

Southamerica 20/60 days

Asia 20/60 days

Australia 20/30 days

 

FREE SHIPPING

If you make an order of at least 200€ you can select Free Shipping with Correos.

For orders with a minimum of 300€ we will send your products for free with FedEx

RETURN POLICY

If for some reason you receive a Bottesi item that is damaged at no fault of your own, please contact Bottesi at info@bottesi.es within 30 days of the Invoice date. Please provide a photo and explanation of the damage. Bottesi will either refund or replace your item at no charge in case that the order was send with DHL.

In case you did the order with Correos we will not return the damaged order in this cases.

If you are not happy with the product received, you can claim the return by sending the product back to us. If you placed the order with Correos.es the shipping costs for the return of the order must be paid by the customer, and after receiving the product in our office, we will issue a refund of the shipping costs (Up to a maximum of € 15) .

For orders processed with DHL you will receive in your email a document to devour the products at no cost.

For custom products that wish to be returned, we will only refund 50% of the cost of the product, because that material was manufactured specifically for you.