We recommend that you read this article to select the method that best suits your needs.
All shipments made with DHL can be located at any time with your tracking number. In addition, in case the shipment is lost, we will resend the product or refund the full amount of the order.
Europe 2/3 days
North America 5/7 days
South America 5/7 days
Asia 7/10 days
Australia 7/10 days
Transit times may be affected if your order is blocked at customs, or for other reasons.
With Correos a tracking code is provided for international shipments. But if the country of destination does not enter this code in their system may be the case that the order can not be tracked.
We are not responsible in the event that the order is lost or delayed.
Europe 7/15 days
North America 20/40 days
Southamerica 20/60 days
Asia 20/60 days
Australia 20/30 days
Transit times may be affected if your order is blocked at customs, or for other reasons. Shipments made with Correos.es do not have a delivery date.
If you make an order of at least 70€ you can select Free Shipping with Correos.
For orders with a minimum of 120€ we will send your products for free with DHL.
If for some reason you receive a Bottesi item that is damaged at no fault of your own, please contact Bottesi at firstname.lastname@example.org within 30 days of the Invoice date. Please provide a photo and explanation of the damage. Bottesi will either refund or replace your item at no charge in case that the order was send with DHL.
In case you did the order with Correos, we will not return the damaged order in this cases.
If you are not happy with the product received, you can claim the return by sending the product back to us.
If you placed the order with Correos.es the shipping costs for the return of the order must be paid by the customer, and after receiving the product in our office, we will refund the total amount, except shipping and return costs. If customs expenses occur, to reintroduce the order in Spain they will be paid by the customer.
For orders processed with DHL you will receive in your email a document to devour the products.
For custom products that wish to be returned, we will only refund 50% of the cost of the product, because that material was manufactured specifically for you.